GENERAL TERMS AND CONDITIONS

GENERAL PROVISIONS

Application

Article 1

1.1. The General Terms and Conditions of the company AURO DOMUS BULLION MARKET d. o. o. (hereinafter: the General Terms and Conditions) regulate the terms and conditions of purchase and sale of investment gold, silver bars and coins, the relationships between Seller and Buyer, the rights and obligations of the Seller, and the rights and obligations of the Buyer, with the application of the principle of trust and compliance with the applicable regulations and principles of personal data processing.

1.2. The Seller of the Object is the company AURO DOMUS BULLION MARKET d. o. o., PIN (OIB): 629525537808, entered in the court register of the Commercial Court in Rijeka, Croatia, in the registration certificate with the subject’s registration number (MBS) 040314829, (hereinafter: the Seller).

Geographical address and contact AURO DOMUS BULLION MARKET d. o. o., Vjekoslava Spinčića 3/2, 51410

Opatija, phone +385 1 6066 088, e-mail [email protected].

The Buyer of investment gold objects (hereinafter: the Buyer) is any natural or legal person who intends to purchase and become the owner of an investment gold object (hereinafter: the Object) and agrees to pay a determined or determinable price for the same object.

1.3. These General Terms and Conditions also constitute a pre-contractual notice and refer to the conclusion of a purchase agreement if the Buyer is a consumer, i.e., any natural person who enters into a legal transaction or operates in the market outside their trade, business, craft or professional activity, and if the purchase agreement is concluded between the trader and the consumer within an organized system of sales or provision of services without the simultaneous physical presence of the trader and the consumer in one place, where until the moment of concluding the contract and for the conclusion of the contract one or more means of distance communication exclusively are used. The means of distance communication are all the means that can be used for the conclusion of distance contracts without the simultaneous physical presence of the trader and the consumer in one place, such as the Internet and e-mail. Concluding contracts through the website www.aurodomus.com constitutes the conclusion of a distance contract.

The consumer, in the capacity as Buyer, concludes a purchase agreement with AURO DOMUS BULLION MARKET d. o. o., Vjekoslava Spinčića 3/2, 51410 Opatija (hereinafter: AURO DOMUS BULLION MARKET d. o. o.) in the capacity as Seller.

Legal persons as Buyers are subject to the Civil Obligations Act and the Electronic Commerce Act, and the Consumer Protection Act does not apply to them.

The sections of these General Terms and Conditions entitled “Material Defect” and “Notice on the manner of filing a written consumer complaint” do not apply to legal persons as Buyers. In these cases, the relevant provisions of the Civil Obligations Act and the Electronic Commerce Act apply. The Seller may, if they choose to do so, grant the legal person the rights of the Buyer who is the consumer in each specific case.

A User is a person who uses the website www.aurodomus.com, as well as any Buyer and visitor to the website www.aurodomus.com.

A blockchain transaction is the processing of a transaction and the execution of cryptocurrency payments performed by Electrocoin d. o. o. on behalf of AURO DOMUS BULLION MARKET d. o. o. through the PayCek electronic payment service for payment processing.

EC is the company Electrocoin d. o. o.

The conclusion of a purchase agreement through the website www.aurodomus.hr is regulated in accordance with

the applicable legal provisions.

1.4. The Object of the following General Terms and Conditions is Gold in the form of bars or wafers, of weights accepted on the bullion markets, of a purity equal to or greater than 995 parts per 1000, whether or not represented by securities

1. Gold in the form of bars or wafers, of weights accepted on the bullion markets, of a purity equal to or greater than 995 parts per 1000, whether or not represented by secur

2. Gold coins:

 a) purity equal to or greater than 900 parts per 1000

b) minted after 1800

c) which are or have been legal tender in the country of origin

d) which are normally sold at a price which does not exceed the open market value of the gold contained in the coins by more than 80%.

3. Silver

a) silver in the form of bars or wafers, of weights accepted on the bullion markets, of a purity equal to or greater than 995 parts per 1000

b) silver coins of a purity equal to or greater than 833 parts per 1000.

4. Products of the Croatian Mint

Article 2

2.1. These General Terms and Conditions of Sale of Investment Gold, Silver Bars and Coins (hereinafter: GTC) regulate the relationship between the Seller and the Buyer, the rights and obligations of the Seller, and the rights and obligations of the Buyer, in relation to the terms and modalities of sale of the Object, price of the Object, delivery and handover of the Object, receipt of the Object, return, shipment, payment method and other issues related to the sale of the Object.

2.2. These General Terms and Conditions are an integral part of each individual contract and apply to all individual sales of the Objects referred to in Article 1 of these GTC agreed between the Seller and the Buyer, unless they have expressly excluded their application.

2.3. The Buyer concludes a purchase agreement and agrees to these GTC by clicking to confirm the order.

2.4. By accepting the offer, the Buyer declares that they have read these General Terms and Conditions and that they agree to their application and accept all the rights and obligations arising from them.

2.5. By accepting the offer, the Buyer declares that the information entered in the offer is true and identical to the oral agreement.

2.6. The Seller is obliged to acquaint each Buyer with the content of these GTC.

 

Price

Article 3

3.1. The Seller determines the price of the Object based on market conditions and the price of gold and silver on the London Precious Metals Market (hereinafter: LPMM).

3.2. All prices are expressed and valid in the Croatian national currency, the Croatian kuna (HRK). In addition to the price in Croatian kuna, the price in the euro-equivalent amount as converted using the middle exchange rate of the Croatian National Bank on the day may be stated for information purposes.

3.3. In accordance with the changes in the price of gold and silver on the LPMM, the price of the Object and the entire price list of the Seller’s offer changes every five minutes starting every hour and is available on the Seller’s website, www.aurodomus.com.

3.4. Every Buyer has the right to inspect the price list referred to in the preceding paragraph and to request it printed out at any time.

3.5. In case of distance contracts, there are no additional costs for the Buyer in connection to the  distance communication for the purpose of conclusion of the contract.

 

Offer

Article 4

4.1. The Seller is obliged to issue an offer based on the Buyer’s order, and in the case of online store, the product displayed with the price stated is considered an offer.

4.2. By accepting the Seller’s offer, the Buyer confirms the order.

4.3. The offer is considered accepted if the Buyer has confirmed the order in accordance with item 4.2 and has within 3 hours made the payment of the total price amount for the Object. After the expiry of the 3-hour period, the offer is no longer valid or binding on the Seller.

4.4. Upon expiry of the 3-hour period, the Seller may send the Buyer an invitation to make the payment.

 

Payment method

Article 5

5.1. The Buyer may make a purchase through the online store using one of the following payment methods:

(1) payment into a transaction account;

(2) single card payment (Visa, Visa Electron, Maestro and MasterCard);

(3) payment in cryptocurrency using the PayCek platform.

PayCek currently supports 9 cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Stellar (XLM), Ripple (XRP), Tether (USDT), USDC, Bitcoin Cash (BCH), DAI, Binance USD (BUSD), Solana (SOL), and EOS.

Blockchain transactions for the AURO DOMUS BULLION MARKET d. o. o. account are executed by EC, and the payment fees are borne entirely by the Buyer. Payment fees include the transaction fee, i.e., the transaction processing fee paid by the Buyer to EC, and the network fee, i.e., the fee for conducting a transaction on a blockchain network entirely dependent on the blockchain system. For Products purchased in cryptocurrency an invoice is issued in HRK, with the payment method indicated as “Transaction invoice—CRYPTO”.

The cryptocurrency payment process starts by initiating a blockchain transaction, i.e., selecting the cryptocurrency in which the Buyer wants to make the payment, after which a time limit of 15 minutes to send the selected cryptocurrency to the EC cryptocurrency wallet begins.

The Buyer addresses any complaints that may arise in connection with the processing of the transaction to EC. EC does not bear liability towards the Buyer for the inability to process cryptocurrency due to technical reasons not caused by EC, due to force majeure, cancellation/termination of the basis for payment by the Buyer, payment in cryptocurrency by an unauthorized person, tax obligations arising from cryptocurrency payments, etc.

In case the Buyer or the Seller cancel the transaction before its valid execution, or in case the Buyer has made the cryptocurrency payment in the amount smaller than necessary according to the established exchange rate for the individual transaction, EC is liable for the reimbursement of an amount equal to the nominal amount of cryptocurrency received on the basis of the cancelled transaction.

A properly executed blockchain transaction is irrevocable and constitutes the moment in which all liability of EC towards the Buyer ends. The information on the approval of the transaction is indicated on the statement of the completed transaction.
The rules relating to material defects referred to in Article 10, the Buyer’s right to unilateral termination referred to in Article 11, and complaints referred to in Article 17 of these General Terms and Conditions apply equally and are equally valid in the case of cryptocurrency payments.
More information on cryptocurrency payments can be found at https://paycek.io .

5.2. When paying by payment into a transaction account, the information required for the payment, including the account number into which the Buyer needs to make the payment, is sent to the e-mail address specified in the order. The Buyer can make the payment by using Internet banking or making the payment at a bank branch, post office or similar.

 

Invoicing

Article 6

6.1. The invoice shall be delivered in paper form together with the order to the delivery location chosen by the Buyer. Upon receiving the purchase price amount, the Seller shall send a confirmation of payment to the Buyer in electronic form to the Buyer’s e-mail.

 

Delivery (handover)

Article 7

7.1. The Seller is obliged to hand over the Object to the Buyer as soon as possible depending on the availability of the Object and no later than the legal time limit of 30 days from the moment when the Buyer has accepted the offer, this acceptance having been confirmed as specified in Article 4 of these GTC.

7.2. In case of extraordinary circumstances, force majeure or events beyond the control of the Seller, due to which it is not possible to deliver the Object within the time limit specified in the preceding paragraph of this article, the Seller shall inform the Buyer thereof, and the delivery time limit shall be extended for as long as the extraordinary circumstances that make delivery impossible last.

7.3. The Seller has fulfilled their obligation to hand over the Object to the Buyer when the Seller has handed over the Object to the Buyer, in person or through an intermediary, or when they have handed over a document with which the Object can be picked up, in which case the pick-up location shall be indicated on this document.

7.4. Instead of the Buyer, the Object may be picked up by an adult authorized by the Buyer by way of a

special power of attorney certified by a notary public, and thereby the delivery to the Buyer is considered properly completed.

7.5. The Seller undertakes to hand over the Object to the Buyer in proper condition and they are responsible for visible material defects.

7.6. The Buyer is obliged to inform the Seller of any material defect in the Object within 24 hours of taking over the Object, and to deliver the same Object to the Seller within 48 hours for them to check the Object. The relevant moment for meeting the 48-hour time limit is the moment of handing the Object over to the delivery service. For Objects that have been removed from the original packaging and for which the Buyer has no invoice, the complaint shall not be considered.

7.7. The Seller is not obliged to hand over the Object if the Buyer has not paid the price amount of the Object in full.

7.8. If the Buyer, without good reason, refuses to take over the Object that has been handed over in a timely and agreed upon manner, the Seller may, if the price amount is paid in full, send the Object to the Buyer’s address specified in the offer from Article 4 of these GTC, and if the Buyer receives the parcel in question, it is considered that the Object has been properly delivered to them, and in that case the Buyer is obliged to pay the extraordinary delivery costs to their address, if the pick-up was agreed at a different address. If the Buyer has paid for the Object in full, and the Object is returned to the Seller because it was not delivered to the Buyer, the Seller shall keep 10% of the price amount of the Object from the accepted offer for damages, and they shall invite the Buyer to state the location or account number and the bank keeping the account, i.e., the manner in which they will be paid a reimbursement in the amount of 90% of the price specified in the offer described in Article 4 of these GTC (hereinafter: Invitation). If the Buyer does not report the time and manner of reimbursement within 30 days of receiving the Invitation, it shall be considered that they have waived the reimbursement.

Shipping

Article 8

8.1. Shipping is made within the European Union.

8.2. Shipping costs are paid in full by the Buyer. The shipping costs are calculated automatically when making purchases and the electronic system of the online store then issues an Offer which includes the price of the selected products and shipping costs. The shipping cost is the amount provided separately in the online shopping cart, below the price of one or more ordered products, and it is calculated according to the value of the order. The shipping costs are calculated in accordance with the provided table.

Cart valueShipping cost
Up to €499.99

15.00

500.00 – €1,499.99

30.00

1,500.00 – €2,499.99

75.00

2,500.00 – €4,999.99

95.00

5,000.00 – €9,999.99

110.00

10,000.00 – €14,999.99

150.00

15,000.00 – €19,999.99

185.00

8.3. Shipping is made through a delivery service. Shipping is made to the address specified in the order. The Buyer accepts liability for the accuracy of the contact information and delivery address.

8.4. Shipping may be suspended due to force majeure. In this case, the Seller shall make all reasonable efforts to
arrange an alternative shipping date.

 

 

Ordering process through the webshop

Article 9

9.1. All provisions of these General Terms and Conditions apply to the purchase of precious metals through the online store on the Seller’s website www.aurodomus.com.

9.2. The Buyer in the online store selects products into their shopping cart; no login or registration is necessary to do so. Prior to payment, the Buyer needs to log in (if they have not done so before), confirm that they agree with the General Terms and Conditions, and fill in and confirm the data in the form. Only after these actions have been completed can the payment be made and the selected products purchased. Before confirming the purchase, the Buyer must read the General Terms and Conditions and tick a box as confirmation that they accept and agree with them; confirmation of the purchase without ticking the box is not possible. Prices are aligned with the LPMM price. Therefore, the price at the moment of placing the product in the shopping cart may differ from the price valid at the moment of confirming the purchase. The applicable price is the price valid at the moment of confirming the purchase.

9.3. Until the purchase is confirmed, the Buyer is free to add or remove products from the shopping cart. By confirming the purchase (by clicking the box “Confirm purchase”, etc.), a contract is concluded between the Buyer and the Seller. By confirming the purchase, the Buyer confirms that they agree with the price (prices) published in the online store price list at that moment and with the General Terms and Conditions and that they were familiar with the full text of the GTC before concluding the contract.

 

Liability for material defects

Article 10

10.1. AURO DOMUS BULLION MARKET d. o. o. is liable for material defects in the product, in accordance with the applicable regulations. The Buyer is obliged to notify AURO DOMUS BULLION MARKET d. o. o. of the existence of any visible defects within two months from the date of discovery of the defect and no later than two years from the moment of the transfer of the risk to the Buyer. When, after the Buyer has received the Object, it turns out that the Object has a defect that could not be discovered by the usual inspection at the moment of handover, the Buyer is obliged, under the threat of loss of rights, to inform AURO DOMUS BULLION MARKET d. o. o. within two months from the date the defect was discovered.

10.2. Material defects for which AURO DOMUS BULLION MARKET d. o. o. is liable for:

(1) the material defects present in the Object at the moment of the transfer of the risk to the Buyer, whether or not they were aware of it;

(2) and the material defects that become apparent after the transfer of the risk to the Buyer if they are the result of a condition that existed before that.

(3) It is presumed that any defect in the Object that became apparent within one year from the moment of the transfer of the risk has also existed at the moment of the transfer of the risk, unless the Seller proves otherwise or unless the opposite results from the nature of the Object or the nature of the defect.

10.3. There is a defect if:

(1) the Object does not match the description, type, quantity and quality, i.e., it does not have the functionality, compatibility, interoperability and other features as set out in the purchase agreement;

(2) the Object is not suitable for any special purpose for which the Buyer needs it and about which the Buyer had informed the Seller no later than the moment of concluding the contract and in relation to which the Seller gave their consent;

(3) the Object is not delivered with all the accessories and instructions, including installation instructions, as set in the purchase agreement; or

(4) the Object is not delivered with updates as set out in the purchase agreement;

(5) the Object is not suitable for use for the purposes for which an object of the same kind would normally be used, taking into account all European Union and Croatian regulations, technical standards or, if no such technical standards exist, applicable codes of conduct in a particular area, if any;

(6) the Object does not match the quality and description of the sample or model that the Seller made available to the Buyer before concluding the contract;

(7) the Object is not shipped with the accessories, including packaging, installation instructions, or other
instructions, the receipt of which the Buyer could reasonably expect;

(8) the Object does not match the quantity or does not possess the properties and other features, including those related to durability, functionality, compatibility and safety, which are common for an object of the same kind and which the Buyer could reasonably expect given the nature of the Object and given the public statements made by the Seller or other persons in the previous stages of the chain of transactions, including the manufacturer, or statements made on their behalf, in particular in advertising or labelling.

10.4. If the Buyer, based on the statements of the manufacturer or their representative, expected the existence of certain properties of the Object, this defect is not taken into account if AURO DOMUS BULLION MARKET d. o. o. did not know or was not obligated to know about these public statements, or if these public statements had been refuted by the moment the contract was concluded, or if these public statements did not influence the Buyer’s decision to conclude the contract.

10.5. In the case of consumer contracts, the defects referred to in paragraph 10.3 items 5 to 8 of this article do not exist if, at the moment of concluding the contract, the consumer was specifically informed that a certain property of the Object deviates from the criteria used to determine the defects specified in paragraph 10.3 items 5 to 8 of this article and if the consumer has expressly and separately accepted this deviation when concluding the contract.

10.6. The Buyer who has informed AURO DOMUS BULLION MARKET d. o. o. about a defect in a timely and proper manner is authorized to:
request the remedy of the defect;
request the handover of another object without defect; or
request a proportionate reduction in the price.

(1) The Buyer may declare that they terminate the contract only if they had previously given AURO DOMUS BULLION MARKET d. o. o. an adequate subsequent time limit for the completion of the contract.

(2) When exercising their right to the remedy of the defect, the Buyer has the right to choose between repair and
replacement of Object.

(3) AURO DOMUS BULLION MARKET d. o. o .is authorized to refuse to remedy the defect if repair and replacement are not possible or if they would cause disproportionate costs, taking into account all the circumstances, especially the value of the Object without defect, the significance of the defect and the question of whether repair or replacement can be done without significant inconvenience to the Buyer.

(4) The Buyer may terminate the contract without giving a subsequent time limit if after notifying AURO DOMUS BULLION MARKET d. o. o. of the defects, the latter had informed the Buyer that they would not complete the contract, or if the circumstances of the specific case clearly indicate that AURO DOMUS BULLION MARKET d. o. o. will not be able to complete the contract even in the subsequent time limit, as well as if the Buyer cannot achieve the purpose for which they had concluded the contract due to a delay of the Seller.

(5) If the defect is insignificant, the Buyer has no right to terminate the contract, but they do have other rights arising from the liability for material defects, including the right to repair the damage. The burden of proving that the defect is insignificant shall be on AURO DOMUS BULLION MARKET d. o. o.

(6) The costs of remedy of the defect and handover of replacement objects without defects shall be borne by the Seller.

(7) When the Buyer is a legal person, the rules on material defect established by the Civil Obligations Act apply, and the rules from the section “Material Defects” of these GTC do not apply.

 

Exclusion from the right on unilateral termination

Article 11

11.1. Under the provisions of Article 79, paragraph 2 of the Consumer Protection Act (“Official Gazette” no. 41/14, 110/ 15, 14 /19), the Buyer has no right to terminate the purchase agreement unilaterally since the subject of the agreement are goods or services in which the price depends on the changes on the financial market beyond the influence of the trader, which may arise for the duration of the rights of the consumer to unilateral agreement termination.

 

Compliance with the regulations in accordance with the Anti-Money Laundering and Terrorist Financing Act


Article 12

12.1. The Seller is obliged to collect and process identification data from a valid identification document

in accordance with the provisions of the Anti-Money Laundering and Terrorist Financing Act (“Official Gazette” no. 108/17, 39/19).

12.2. In accordance with the legal provisions of the Anti-Money Laundering and Terrorist Financing Act, as well as other legal provisions, the Seller may request identification from the Buyer. If such identification is required, the Seller shall notify Buyer. Identification may be carried out on site in the Branches by presenting an official identity document containing a photograph or by procedure through the Internet. The Seller is authorized to limit or expand the possibilities and in particular the requirements for identification in accordance with legal changes at any time.

12.3. If there is an obligation to identify according to item 12.2, the Buyer must be clearly identified before concluding the contract or executing the transaction, and no later than before the delivery of the Object. Accordingly, the Seller has a legal obligation to continuously monitor the business relationship, including reviewing the transactions processed during the business relationship, and to regularly update relevant documents, data or information.

12.4. The Buyer is obligated to participate in the fulfilment of legal obligations and to provide the necessary documents and information, and they bear the criminal and material liability for their veracity and accuracy.

12.5. In case there is suspicion of money laundering or in case the Buyer refuses to provide the necessary documents, the Seller is obliged to take all the necessary steps and measures determined by legal provisions. The Seller is not liable for any damages that may be sustained by the Buyer as a result.

 

Processing and protection of personal data

Article 13

13.1. We process personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: General Data Protection Regulation) and in connection with the national Act on the Implementation of the General Data Protection Regulation.

13.2. In accordance with the Articles 13 and 14 of the General Data Protection Regulation, we provide you with information on how we process your personal data, what rights you have in relation to the processing and protection of the data, and how you can exercise these rights. We process and use your personal data legally, fairly and in a transparent manner, while protecting the security of your personal data against unauthorized or unlawful processing, applying the highest technical, security and organizational protection measures.

13.3. You may contact the Seller as the controller at any time to exercise your rights under the General Data Protection Regulation. You may submit your request in writing to the address AURO DOMUS BULLION MARKET d. o. o., Vjekoslava Spinčića 3/2, 51410 Opatija, or to the address of the Data Protection Officer [email protected]

.

Use of cookies

Article 14

14.1. The Seller uses the so-called “cookies” on their website during the purchase process. By using the website www.aurodomus.com, the User agrees to the use of cookies. By blocking cookies, the User can still browse the website, but some of its features may not be available to them.

 14.2. A cookie is information stored on a User’s computer by a website they have visited. Cookies usually store user settings and website settings, such as preferred language or address. Later, when the User reopens the same website, the Internet browser returns the cookies belonging to that website. This allows the Seller to display information tailored to the needs of each individual user. Cookies can store a wide range of information including personal information (such as the User’s name or e-mail address). However, this information can only be saved if the User allows it—websites cannot access information for which the User has not given their consent and cannot access other files on the User’s computer. Default cookie saving and sending activities are not visible to users. However, the User can change their Internet browser settings so that they can choose whether to approve or reject requests to save cookies by deleting saved cookies automatically when closing the Internet browser, etc.

 

Intellectual property rights

Article 15

15.1. In accordance with our rules on privacy and intellectual property, all content (texts, photos, graphics, videos, trademarks) and design is solely and fully owned by the Seller, i.e., the company AURO DOMUS BULLION MARKET d. o. o. Opatija and is protected by the regulations concerning intellectual property rights. The use, copying, distribution, transmission, publication, or reproduction of the content of this website/domain without the express consent of the Seller and the copyright holder is strictly prohibited. As an exception to this rule, all other trademarks appearing in the system are the intellectual property of their respective holders.

15.2. Any violation of these terms may result in infringement of copyright, trademark rights, or any other form of intellectual property rights and may lead to legal proceedings.

 

 

Use of website

Article 16

16.1. The Seller provides online trading services through the website on the domain: https://www.aurodomus.com.

16.2. The Buyer expressly agrees to use this website solely on their own responsibility.

16.3. The Seller reserves the right to modify or discontinue the website at any time, including, but not limited to, content and availability time.

 

 

Exercising consumer rights, filing complaints and alternative dispute resolution related to online trading

Article 17

17.1. If the Buyer considers that any of their rights have been violated in their business relationship with the Seller or that the Seller does not comply with these General Terms and Conditions or the legal provisions regulating consumer protection, in accordance with Article 10 of the Consumer Protection Act (“Official Gazette” no. 41/2014 and 110/15 14/19), the Buyer is authorized to submit a written complaint to the Seller no later than 30 (thirty) days from the event to their business address AURO DOMUS BULLION MARKET d. o. o., Vjekoslava Spinčića 3/2, 51410 Opatija, by fax to: 051 585 310, personally in the business premises/shops of the Seller, or by e-mail to [email protected]

17.2.In order for us to confirm receipt of the written complaint to the complainant in accordance with Article 10 paragraph 5 of the Consumer Protection Act and then respond to it, the complainant is obliged to provide accurate information for the receipt of our reply. The response to the complaint shall be submitted in writing within the legal time limit of 15 days from the date of receipt of the complaint.

17.3. In any disputes arising in connection with the application of the contractual provisions, general terms and conditions, or relevant regulations, a mediation proposal may be submitted to the Court of Honor of the Croatian Chamber of Commerce or to any mediation center in the Republic of Croatia, i.e., a proposal may be submitted for alternative domestic and cross-border consumer dispute resolution in accordance with the law regulating alternative resolution of consumer disputes.

According to Regulation (EU) no. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, disputes related to online trading may be resolved through the ODR platform, which can be accessed here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show .

This is an optional procedure and the Seller shall not participate in it.

 

 

Final and transitional provisions

Article 18

18.1. The substantive law of the Republic of Croatia applies to the relationships and the mutual rights and obligations of the Buyer and the Seller.

18.2. Croatian courts shall have exclusive jurisdiction in any possible dispute arising from the relationship between the Buyer and the Seller in connection with these General Terms and Conditions or in connection with their implementation. The place of contracting and the place of execution of the Seller’s service is the Republic of Croatia.

18.3. The official language for concluding purchase agreements is Croatian.

18.4. AURO DOMUS BULLION MARKET d. o. o. makes every reasonable effort to fulfil their obligations under these General Terms and Conditions in a proper and timely manner. In so doing, AURO DOMUS BULLION MARKET d. o. o. is not responsible for any failure to fulfil obligations caused by extraordinary circumstances (force majeure).

Article 19

19.1. The Seller waives any liability for disputes that may arise because the Buyer has not read the GTC.

19.2. The GTC are available on the Seller’s website, and at the request of the Buyer can be delivered directly and in writing to the e-mail of the Buyer or, at the request of the Buyer, on another media.

19.3. The Seller reserves the right to amend these GTC at any time without prior notice. The amendments shall be made only in case of compelling need in order to harmonize these GTC with the regulations of the Republic of Croatia and in case of changes in the internal requirements of the Seller. The amendments to these GTC shall be published on this website along with the date of their entry into force.

19.4. The Buyer understands that they are obliged to check the GTC applicable at the time when using the Seller’s services on the website.0

19.5. The nullity or unenforceability of any provision of these GTC does not affect the validity and enforceability of the rest of the provisions and of the GTC as a whole.

19.6. These General Terms and Conditions are published on the Seller’s website and shall be valid until they are amended.

AURO DOMUS BULLION MARKET d. o. o. Opatija